Live Support launches on MyVerseOne

VerseOne has launched Live Support on the customer portal at my.verseone.com. This means that you can now live chat directly to the Support Team, using the Vocoll Live Support application.

The Live Support button only appears when one of the team is available—9–5.30, and when at least one of the team is logged in—so you can start a call with confidence that it will be swiftly answered. And if the team cannot fix your problem quickly, then they will log a ticket in our support system for you.

So, simply click the Live Support button, and start chatting in real-time…

New website for VerseOne

In tandem with our rebrand project, VerseOne are excited to announce the launch of our new website.

Our goal has been to showcase the fantastic skills of our creative talents and focus on information architecture, and we really feel the new website reflects our abilities when it comes to graphic design, motion graphics, illustration and videos, and clean content with clear calls to action.

If you haven’t seen it yet, check it out at https://www.verseone.com and feel free to share your feedback with us!

VerseOne websites upgraded

VerseOne's websites were successfully upgraded on Wednesday 28 January—thank you for your patience.

Amongst other features, you will notice that MyVerseOne—our Support Portal and training site—features a "Keep me logged in" option. If you tick this box, then you will stay logged in for 14 days (this time is configurable); if you log in again, the time resets—meaning that, with regular visits, you need never log in again.

This "transparent login" will allow VerseOne to leverage more personalisation features within our CMS, and deliver increased convenience.

More details of the VerseOne CMS v5.0.137 will be released shortly.

Planned Maintenance to VerseOne Websites

On Wednesday, 28 January, the VerseOne website and MyVerseOne Customer Area & Support Portal will be undergoing a regular maintenance upgrade.

Many of you will be familiar with our maintenance process and, while this is undertaken, both sites will be placed into Maintenance Mode to ensure the integrity of the sites’ content.

While the MyVerseOne area is in Maintenance Mode, the Support Portal will not be available for use.

If you would like to raise a support issue during this time, or check on the status of an existing request, you can reach our support team via email at support@verseone.com, or on 01483 263 099.

VerseOne would like to apologise for any inconvenience that this may cause to our customers, and thank you for your patience. If you have any questions or concerns about the availability of the support portal on Wednesday, 28 January, please feel free to contact our support team, who will be happy to assist you.

Winter Holidays

First of all, from everyone here at VerseOne Technologies, we would like to wish you a very Merry Christmas and a Happy New Year.

Over the two week Christmas period our office opening times will be slightly different from usual.

Day	Status
Monday 22nd–Wednesday 24th December	As usual: 9:00–17.30
Thursday 25th December	Closed
Friday 26th December	Closed
Tuesday 30th December	Closed
Monday 29th December	Closed
Tuesday 30th December	Closed
Wednesday 31st December	Closed
Thursday 1st January	Closed
Friday 2nd January	Closed

If your VerseOne solution is hosted by one of our managed solution providers the servers are monitored and managed 24 x 7, 365 days a year. But, should there be a server issue VerseOne staff will be notified and corrective actions identified and taken regardless of the day or time.

The VerseOne support team is available from 09:00–17:30, Monday 29th December–Friday 2nd January for Priority 1 calls. A Priority 1 call is defined as:

“an application cannot be accessed by all users. A public site or intranet has multiple pages not displayed to the visitor”.

If you require customer support for Priority One call during the above times, please use the contact details below.

	Phone	Email
Support Desk	01483 263099	mailto:support@verseone.com

We will back to normal operating times from Monday 5th January. Wishing you a very Merry Christmas from all of us here at VerseOne.

Launch of new Solve helpdesk

Register for the new Solve portal here.

We are delighted to announce the launch of phase one of our new support portal. While the name, Solve, has not changed, phase one has a number of new features that will help us extend our support services. These changes include enhanced call workflow, prioritisation, escalation, and the tracking of outstanding calls.

One of the key benefits is the much-requested ability to attach files, helping with call diagnostics and resolution, a feature suggested by you directly and through feedback from the account management team.

To take full advantage of the new online portal you will need to register. You can register at http://my.verseone.com/registration.

We are currently transferring open calls from the old system, and the support team will be contacting you to advise you of the new support ticket numbers.

Phase two of My VerseOne is coming soon, which will contain additional informative and engaging content. This content is being developed based on your feedback and suggestions. If you have any comments on the portal or any additional information you would like to see, please contact Sue Allder on sue.allder@verseone.com.

Register for the new Solve portal here.

Customer Newsletter, January 2014

The VerseOne customer newsletter for January 2014 is now available.

In this issue, you will find:

• views from a Web Accessibility Auditor
• information about VerseOne CMS maintenance releases
• making your site come alive with illustrations and animations
• web design trends in 2014
• how to take part in VerseOne's upcoming Peer Analysis report
• and more!

Click here to read the January newsletter now.