Register for the new Solve portal here.
We are delighted to announce the launch of phase one of our new support portal. While the name, Solve, has not changed, phase one has a number of new features that will help us extend our support services. These changes include enhanced call workflow, prioritisation, escalation, and the tracking of outstanding calls.
One of the key benefits is the much-requested ability to attach files, helping with call diagnostics and resolution, a feature suggested by you directly and through feedback from the account management team.
To take full advantage of the new online portal you will need to register. You can register at http://my.verseone.com/registration.
We are currently transferring open calls from the old system, and the support team will be contacting you to advise you of the new support ticket numbers.
Phase two of My VerseOne is coming soon, which will contain additional informative and engaging content. This content is being developed based on your feedback and suggestions. If you have any comments on the portal or any additional information you would like to see, please contact Sue Allder on sue.allder@verseone.com.
No comments:
Post a Comment