VerseOne has launched Live Support on the customer portal at my.verseone.com. This means that you can now live chat directly to the Support Team, using the Vocoll Live Support application.
The Live Support button only appears when one of the team is available—9–5.30, and when at least one of the team is logged in—so you can start a call with confidence that it will be swiftly answered. And if the team cannot fix your problem quickly, then they will log a ticket in our support system for you.
So, simply click the Live Support button, and start chatting in real-time…
Monday, August 10, 2015
Friday, July 3, 2015
New website for VerseOne
In tandem with our rebrand project, VerseOne are excited to announce the launch of our new website.
Our goal has been to showcase the fantastic skills of our creative talents and focus on information architecture, and we really feel the new website reflects our abilities when it comes to graphic design, motion graphics, illustration and videos, and clean content with clear calls to action.
If you haven’t seen it yet, check it out at https://www.verseone.com and feel free to share your feedback with us!
Friday, January 30, 2015
VerseOne websites upgraded
VerseOne's websites were successfully upgraded on Wednesday 28 January—thank you for your patience.
Amongst other features, you will notice that MyVerseOne—our Support Portal and training site—features a "Keep me logged in" option. If you tick this box, then you will stay logged in for 14 days (this time is configurable); if you log in again, the time resets—meaning that, with regular visits, you need never log in again.
This "transparent login" will allow VerseOne to leverage more personalisation features within our CMS, and deliver increased convenience.
More details of the VerseOne CMS v5.0.137 will be released shortly.
Amongst other features, you will notice that MyVerseOne—our Support Portal and training site—features a "Keep me logged in" option. If you tick this box, then you will stay logged in for 14 days (this time is configurable); if you log in again, the time resets—meaning that, with regular visits, you need never log in again.
This "transparent login" will allow VerseOne to leverage more personalisation features within our CMS, and deliver increased convenience.
More details of the VerseOne CMS v5.0.137 will be released shortly.
Tuesday, January 27, 2015
Planned Maintenance to VerseOne Websites
On Wednesday, 28 January, the VerseOne website and MyVerseOne Customer Area & Support Portal will be undergoing a regular maintenance upgrade.
Many of you will be familiar with our maintenance process and, while this is undertaken, both sites will be placed into Maintenance Mode to ensure the integrity of the sites’ content.
While the MyVerseOne area is in Maintenance Mode, the Support Portal will not be available for use.
If you would like to raise a support issue during this time, or check on the status of an existing request, you can reach our support team via email at support@verseone.com, or on 01483 263 099.
VerseOne would like to apologise for any inconvenience that this may cause to our customers, and thank you for your patience. If you have any questions or concerns about the availability of the support portal on Wednesday, 28 January, please feel free to contact our support team, who will be happy to assist you.
Many of you will be familiar with our maintenance process and, while this is undertaken, both sites will be placed into Maintenance Mode to ensure the integrity of the sites’ content.
While the MyVerseOne area is in Maintenance Mode, the Support Portal will not be available for use.
If you would like to raise a support issue during this time, or check on the status of an existing request, you can reach our support team via email at support@verseone.com, or on 01483 263 099.
VerseOne would like to apologise for any inconvenience that this may cause to our customers, and thank you for your patience. If you have any questions or concerns about the availability of the support portal on Wednesday, 28 January, please feel free to contact our support team, who will be happy to assist you.
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