Winter Holidays

First of all, from everyone here at VerseOne Technologies, we would like to wish you a very Merry Christmas and a Happy New Year.

Over the two week Christmas period our office opening times will be slightly different from usual.

Day	Status
Monday 22nd–Wednesday 24th December	As usual: 9:00–17.30
Thursday 25th December	Closed
Friday 26th December	Closed
Tuesday 30th December	Closed
Monday 29th December	Closed
Tuesday 30th December	Closed
Wednesday 31st December	Closed
Thursday 1st January	Closed
Friday 2nd January	Closed

If your VerseOne solution is hosted by one of our managed solution providers the servers are monitored and managed 24 x 7, 365 days a year. But, should there be a server issue VerseOne staff will be notified and corrective actions identified and taken regardless of the day or time.

The VerseOne support team is available from 09:00–17:30, Monday 29th December–Friday 2nd January for Priority 1 calls. A Priority 1 call is defined as:

“an application cannot be accessed by all users. A public site or intranet has multiple pages not displayed to the visitor”.

If you require customer support for Priority One call during the above times, please use the contact details below.

	Phone	Email
Support Desk	01483 263099	mailto:support@verseone.com

We will back to normal operating times from Monday 5th January. Wishing you a very Merry Christmas from all of us here at VerseOne.

Launch of new Solve helpdesk

Register for the new Solve portal here.

We are delighted to announce the launch of phase one of our new support portal. While the name, Solve, has not changed, phase one has a number of new features that will help us extend our support services. These changes include enhanced call workflow, prioritisation, escalation, and the tracking of outstanding calls.

One of the key benefits is the much-requested ability to attach files, helping with call diagnostics and resolution, a feature suggested by you directly and through feedback from the account management team.

To take full advantage of the new online portal you will need to register. You can register at http://my.verseone.com/registration.

We are currently transferring open calls from the old system, and the support team will be contacting you to advise you of the new support ticket numbers.

Phase two of My VerseOne is coming soon, which will contain additional informative and engaging content. This content is being developed based on your feedback and suggestions. If you have any comments on the portal or any additional information you would like to see, please contact Sue Allder on sue.allder@verseone.com.

Register for the new Solve portal here.

Customer Newsletter, January 2014

The VerseOne customer newsletter for January 2014 is now available.

In this issue, you will find:

• views from a Web Accessibility Auditor
• information about VerseOne CMS maintenance releases
• making your site come alive with illustrations and animations
• web design trends in 2014
• how to take part in VerseOne's upcoming Peer Analysis report
• and more!

Click here to read the January newsletter now.