VerseOne CMS v5.4 released

In continued response to changing market dynamics, VerseOne continues actively to develop its integrated software stack—bringing improved RoI for customers.

• VerseOne CMS v5.4 brings improved site search, and much more—see the release notes;
• Stop press! New modules: Business Process Manager (BPM) and Report Tree deliver end-to-end reporting for repairs, ASB, holiday and expenses requests, and more. Want to see them in action? Please contact your Account Manager today.
• Customer training in Manchester, Cardiff and London for new members of staff soon to be announced—spaces will go fast.

VerseOne continues to innovate in the secure self-service portal space, with real-time connections to many popular Housing Management and line of business systems—including Capita, Northgate, Civica Cx, and Orchard. Find out how we have helped organisations, of all sizes, in our case studies for Family Mosaic, Hundred Houses Society, and Westward Housing Group.

To find out more or to ask about any aspect of your VerseOne solution, feel free to contact your Account Manager.

New VerseOne Events Announced

We're pleased to announce the next round of events for housing and healthcare, starting in February 2017 in Manchester.

• Housing Executive Board - 7 Feb
• Housing Conference - 27 Feb
• Healthcare Executive Board - 8 Feb
• Healthcare Conference - 28 Feb

We have an exciting agenda of speakers lined up for presentations on hot topics including project planning, customer journeys, content design, and integration. Read more above and reserve your place now!

VerseOne CMS v5.2 Released

On 23 March 2016, we released VerseOne CMS v5.2, which provides significant improvements to the Atlas Framework.

All customers will see the benefit, which include 33 bug fixes and improvements. The major features include cascading Page and Media Permissions, more intuitive Group assignments, the ability to delete Contacts and Media, Published indicators, a central email system, and the ability to run on Lucee (Open Source Coldfusion) and Linux.

We have published full notes on VerseOne CMS v5.2: if you want to know more, please email your Account Manager.

We are really excited about this release—we hope that you will be too.

Live Support launches on MyVerseOne

VerseOne has launched Live Support on the customer portal at my.verseone.com. This means that you can now live chat directly to the Support Team, using the Vocoll Live Support application.

The Live Support button only appears when one of the team is available—9–5.30, and when at least one of the team is logged in—so you can start a call with confidence that it will be swiftly answered. And if the team cannot fix your problem quickly, then they will log a ticket in our support system for you.

So, simply click the Live Support button, and start chatting in real-time…

New website for VerseOne

In tandem with our rebrand project, VerseOne are excited to announce the launch of our new website.

Our goal has been to showcase the fantastic skills of our creative talents and focus on information architecture, and we really feel the new website reflects our abilities when it comes to graphic design, motion graphics, illustration and videos, and clean content with clear calls to action.

If you haven’t seen it yet, check it out at https://www.verseone.com and feel free to share your feedback with us!

VerseOne websites upgraded

VerseOne's websites were successfully upgraded on Wednesday 28 January—thank you for your patience.

Amongst other features, you will notice that MyVerseOne—our Support Portal and training site—features a "Keep me logged in" option. If you tick this box, then you will stay logged in for 14 days (this time is configurable); if you log in again, the time resets—meaning that, with regular visits, you need never log in again.

This "transparent login" will allow VerseOne to leverage more personalisation features within our CMS, and deliver increased convenience.

More details of the VerseOne CMS v5.0.137 will be released shortly.

Planned Maintenance to VerseOne Websites

On Wednesday, 28 January, the VerseOne website and MyVerseOne Customer Area & Support Portal will be undergoing a regular maintenance upgrade.

Many of you will be familiar with our maintenance process and, while this is undertaken, both sites will be placed into Maintenance Mode to ensure the integrity of the sites’ content.

While the MyVerseOne area is in Maintenance Mode, the Support Portal will not be available for use.

If you would like to raise a support issue during this time, or check on the status of an existing request, you can reach our support team via email at support@verseone.com, or on 01483 263 099.

VerseOne would like to apologise for any inconvenience that this may cause to our customers, and thank you for your patience. If you have any questions or concerns about the availability of the support portal on Wednesday, 28 January, please feel free to contact our support team, who will be happy to assist you.